#MeToo Movement - Free Essay Example

Sample details Pages: 5 Words: 1352 Downloads: 1 Date added: 2019/04/05 Category Society Essay Level High school Tags: Social Justice Essay Did you like this example? The central issue presented by the #MeToo movement is sexual harassment. Feminist scholars argue that sexual harassment causes danger to women in general. Sexual harassment undermines womens workplace authority, reinforces sexual stereotypes about appropriate gender behavior, and reduces them to sexual objects. Were at a historic tipping point for women. In October 2017, the hashtag #MeToo spread across the globe. What began as a Hollywood sexual assault scandal sparked a public reckoning around the world. Thousands of women are using two words on social media to identify themselves as survivors of sexual harassment and assault. A year later, the election of Brett Kavanaugh for the supreme court raised the same issue, and the #MeToo movement is only rising in power. In order to understand how sexual harassment is framed by media, it is more important to examine how media frames the #MeToo movement. The #MeToo hashtag has often times been considered a social media trend, but hashtag activism has allowed for those two words to lead to social movement with rapid growth and mobility. Sexual abuse, which has been traditionally brushed aside due to the fear of shame, retribution and retaliation, did finally see the light. Social media has transformed social justice movements by allowing issues to be spread and mobilized faster than ever before, sparking of the #MeToo movement by way of mass communication. Don’t waste time! Our writers will create an original "#MeToo Movement" essay for you Create order What started as Hollywoods biggest scandal, quickly turned into a movement to raise awareness for sexual assault by women who have been sexually assaulted or harassed. Harvey Weinstein, the man once synonymous with Hollywood whose alleged behavior started one of the most important conversations in the industrys history, began his epic fall from power one year ago. It all started with a few brave women coming forward about mistreatment at the hands of the Oscar-winning producer. As it stands, the allegations against Weinstein range from harassment to rape, include the stories of more than 80 women and span several decades. Upon all of the allegations and women coming forward about sexual misconduct in Hollywood, Alyssa Milano took to twitter to create a tweet that instantly became viral. She wrote, Suggested by a friend: If all the women who have been sexually harassed or assaulted wrote Me too as a status, we might give people a sense of the magnitude of the problem (2018). But the online movement didnt start with Milano. It started more than 10 years ago with activist Tarana Burke. According to her interview with the New York Times, in 1997, Tarana Burke sat across from a 13-year-old girl who had been sexually abused. The young girl was explaining her experience, and it left Ms. Burke speechless. That moment is where the Men Too campaign was born. Ten years later in 2006, she created a nonprofit organization that helps victims of sexual assault and harassment and provides resources for them. She named the movement Me Too and in October of 2017, those two words burst into the spotlight of social media with #MeToo, a hashtag promoted by the actress Alyssa Milano. According to the associate press, after her tweet, social media was soon flooded with stories of harassment and assault, as #MeToo became a way for users to tell their experience with sexual violence and stand in solidarity with other survivors. The hashtag was widely used on Twitter, Facebook, Snapchat and other platforms; on Facebook, it was shared in more than 12 million posts and reactions in the first 24 hours. #MeToo then acquired much backlash from men in fear as well as by critics of social media. According to the New York Post, surveys suggest that this year-long storm of allegations, confessions and firings has actually made Americans more skeptical about sexual harassment. The National Sexual Violence Resource Centre, an American non-profit organization, found that in 2017, 13% of Americans thought that false accusations were a bigger problem than unreported attacks, and in 2018, that increased to 18% of Americans (2018). The backlash of the movement is coming mostly from men. Men fear that anything they do or say to a woman will be used against them as sexual assault later, but the problem with this argument is that it is easy to identify what is sexual assault and harassment and what isnt. There should not be any fear or confusion, if men refrain from sexually assaulting or harassing women. The other argument against #MeToo, is the simplification of the movement to a social media tr end. Many argued that not everyone is on social media, and not everyone will receive the same voice for their stories like celebrities have. #MeToo rose to power surrounding the conversation of sexual assault and harassment in Hollywood, following the Harvey Weinstein case, but it far more than a trend like the Ice Bucket Challenge or Harlem Shake. #MeToo is a movement of activism using social media and the hashtag as a tool for spreading the word. The use of social media is not to be undermined as a trend, it is a game changer and 2018 and has completely shifted the conversation of sexual assault in harassment in just one year. The hard work of activists, advocates, and brave women around the world who have come forward to share their stories is finally paying off, according to a new study research firm Perry-Undem. According to this research, 43% of men surveyed in the recent study said the news coverage of sexual harassment and assault has made them reflect on their past interactions with women and whether or not they might have been interpreted as inappropriate. In the case of #MeToo, hashtag activism created mass awareness and understanding of the magnitude of this problem. According to Baran and Davis, mass communication is when a source, typically an organization, employs a technology as a medium to communicate with a large audience. Though it is just social media, whats especially significant about it being widely used as a hashtag is numbers. When women began using it, other victims saw that they were truly not alone, and it gave them more courage to come out. A post can be shared over and over again, across a wide range of audiences via social media. Celebrities may have a larger presence, but anyone with an account could post about it or see what other people they know are saying. Hashtags place several posts into one category for people to clearly see how many people were sharing posts using #MeToo. This empowers the victims while also creating an awareness that may not have otherwise existed. Word of mouth may spread fast, but social media spreads faster. Social media is a modern form of mass communication, and the ability to go viral, or just s pread to your local following, is enough to spark a movement if enough people are joining the conversation. Not only are people joining the conversation, but people now more than ever are listening. According to Charlotte Ryan, Kevin M. Carragee, and Cassie Schwerner in Media, Movements, and the Quest for social justice, social movements uses news media to broaden the discourse (1998). Social media, though a newer medium, also functions as a news outlet in many cases. Almost every popular and trustworthy outlet is on social media. They know that everyone is on social media, therefore it is the most effective way to ensure that news is being circulated to all audiences. According to Ryan, Carragee, and Schwerner, their focus on social movements rests on the assumption that meaningful political change and the expansion of social justice depend upon collective action (1998). Social media allows for millions of people to come together by sharing two words #MeToo. Social media makes it easy for people get engaged in the conversation, and even those who are silent or have their critiques, are at least becoming aware of the conversation. According to Ying Xiongs article on Hashtag Activism, the term is defined as the act of fighting for or supporting a cause with the use of hashtags as the primary channel to raise awareness of an issue and encourage debate via social media (2018). The hashtag is a frame used to pursue the goals of the advocates of the movement, which is social change.

American Teen Cosmetic And Plastic Surgery - 1432 Words

American Teen Cosmetic and Plastic Surgery Plastic and cosmetic surgeries have become a persisting issue in The United States, with the steady advancement of social media and technology being exposed to teens, many are falling victims to the country’s perception of standard beauty and resorting towards surgical procedures features that are not considered to be attractive among the general public. The United States makes it very easy for teens to proceed with aesthetic surgical procedures that put their lives in risk, by not enacting legislations regarding teen plastic and cosmetic surgery. Plastic or cosmetic surgery should not be permitted to anyone under 18 for aesthetic purposes; however exception should be made in cases of valid medical cosmetic procedures such as reconstructive surgery. Plastic Surgery is not a recent phenomenon rather it has been around for a couple centuries gradually improving alongside the medical advancement. According to Steven Dowshen, the term plastic surgery is defined â€Å"As the proce ss of rearranging the parts of the body to alter a person s appearance and ability to function. Plastic surgeons strive to improve patients appearance and self-image through both reconstructive and cosmetic procedures† The term Plastic Surgery comes from the Greek word â€Å"Plastikos† which basically means to form or mold. However, the very first cosmetic procedures can be traced back as early as 600 BC when Hindu surgeonShow MoreRelatedAnalysis Of The Article Teens Under The Knife By Kaitlyn Ali And Tiffany Lam1351 Words   |  6 Pagesarticle entitled Teens Under the Knife written by Kaitlyn Ali and Tiffany Lam readers are informed on the possible risks that are exposed to teens who have cosmetic surgery. Ali and Lam state, There are many risks in plastic surgery, such as permanent numbness, infections, blood clots, and even death (par. 9). The developing bodies of teens are still changing which could lead to altering the effects or future displacement of the sur gical procedure. The article states, Because teens bodies are stillRead MoreTeenagers and the Plastic Surgery Epidemic Essay1090 Words   |  5 PagesToday, an overwhelming number of American teenagers choose to alter their body in order to fit the unrealistic standard of physical attractiveness created by our beauty-obsessed culture. Teens feel an immense amount of pressure to look â€Å"beautiful† from the media, peers and even parents. Teenagers are going to extreme lengths to reach this physical perfection, but when it comes down to it, just how far is too far? The numbers of teens going through with plastic surgery is startling and will continueRead MoreCosmetic Surgery: A Risky and Costly Procedure1355 Words   |  6 PagesIf one is considering cosmetic surgery I suggest reconsidering. Research shows cosmetic surgery can be a risky and costly procedure. 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As it starts to become more and more popular to get lip injections, nose jobs, etc. just to change somethingRead MoreCosmetic Surgery for Teens857 Words   |  4 PagesReview of the Literature Of the 223,000 cosmetic surgeries in 2003 on patients who were 18 years old or younger, 39,000 of them were breast augmentation, nose reshaping, and liposuction. Many parents are giving their teenage daughters breast implants for gifts. However, parents and teens do not take into consideration that teens bodies are still developing (Zuckerman, 2005). As the adolescents body grows, body parts that seem to large or too small can become proportionate (Izenberg, 2004).Read MoreThe Development Of Cosmetic Surgery1556 Words   |  7 Pagesnot the only ones resulting to plastic surgery to maintain or enhance their appearance. Many people are riveted by the fact that at the age of fifteen years old, Jen Selter had plastic surgery because of her â€Å"large† nose (Victoria). Caitlin Clemons, age eighteen, had surgical breast augmentation in order to â€Å"fulfill† her self- esteem (Victoria). These cases are what have shifted natural beauty to the idea that reflection is eve rything. The development of cosmetic surgery has evolved from the need toRead MoreEssay on Plastic Surgery for Teenagers953 Words   |  4 PagesPlastic Surgery is a controversial topic nowadays. Some men and women believe that plastic surgery is a great chance to have finally the body, face, and even romantic life always dreamed about. In the U.S. the plastic surgery television shows have made these ideas more popular and common than ever. Some men and women have other reasons for want plastic surgery Such as people who want plastic surgery have disfigurements to the face or body because of birth defects or genetic problems. The rise inRead MoreDid you know that in a 2013 study, 1,668,420 Americans underwent cosmetic surgery in order to alter700 Words   |  3 Pagesthat in a 2013 study, 1,668,420 Americans underwent cosmetic surgery in order to alter their body to fit the body image they view as the norm in society. More and more Americans are complying to undergo cosmetic proce dures without understand the possible fatal risks. As medical advancements and improved procedures are being introduced, the risks seem to increase. Since society has placed significant pressure on the physical attributes of adolescents and adults, cosmetic treatments are being performedRead MoreCosmetic Surgery: A Quick Fix? Essay1252 Words   |  6 Pages What was once a surgery performed primarily to restore, is now used to enhance a person’s face and body. Cosmetic surgery, which is said to have been â€Å"used more than 4,000 years ago to treat facial injuries† (Fresh Faces) is now considered a common activity among any kind of person. This surgery first gained popularity in the 1910’s after World War I, among soldiers with shattered war faces in need of repair. Later, it became a popular trend among women, who were mostly from high-classRead MoreTeen Cosmetic Surgery is Ugly1059 Words   |  5 Pagestrendiest, expensive clothes, I wanted it a ll. This was all a part of growing up. However, there are exceptions. When it comes to permanent, life-altering choices at such a young age, conformity is not the right decision. Why is it so hard for teens to accept who they are? Why do the feel the need to look and be something or someone there not? What happens when it gets out of control? Is it more than the desire to follow a trend? Answers to these questions are not easily found due to all of

Developing Leadership Skills The Art Of Empowerment Essay Example For Students

Developing Leadership Skills: The Art Of Empowerment Essay This report explores the art of empowerment and the key dimensions needed to create such a work environment. It exposes the empowerment techniques needed for managers to foster in their employees. It suggests that management empowerment is critical in creating a successful organization. Employee empowerment will incite loyalty and tenure which subsequently will increase productivity. The purpose of adopting and implementing this principle is to promote talent management through human capital investment. 1. What is Empowerment? Empowerment is the process of enabling an individual to think, behave, react, and undertake decision making capabilities in an autonomous manner. Research supports the fact that empowered employees are more productive, satisfied and innovative (Argyris, 1998; Clark, 1999; Whetten and Cameron, 2002). These skills, thereby, create an environment that is conducive to higher employee satisfaction which can be correlated to increased productivity. We will write a custom essay on Developing Leadership Skills: The Art Of Empowerment specifically for you for only $16.38 $13.9/page Order now Managers should relinquish some degree of power and control, which will allow for employees to make decisions, set goals, accomplish results; and reap benefits and rewards for their successes. As a result, managers will have the propensity to become more effective and can therefore focus on other strategic areas of concern. Empowerment is not acquired; it must be developed and practiced; as such, managers must bring about the following five key dimensions in those that they seek to empower. 2. Five Key Dimensions of Empowerment According to Whetten and Cameron (2002) there are five key dimensions to empowerment: A sense of self-efficacy; a sense of self determination; a sense of personal consequence; a sense of meaning; and a sense of trust. These qualities must be fostered in those we wish to empower. 2.1. A sense of self-efficacy Employees feel that they possess the capability and competence to perform the task successfully. This self confidence encourages the individual to believe that they can surpass any obstacles encountered in attaining a specific goal. 2.2. Sense of Self Determination Employees feel that they have a choice in shaping their conduct. This behavior is evident when individuals believe that they can voluntarily perform a task without having to be continuously told or conversely, forbidden from assuming initiative. With increased freedom and autonomy, individuals will be more apt to take ownership and this self determination which will likely lead to an elevated level of work satisfaction, higher levels of performance, creativity, innovation and increased job involvement. 2.3. A Sense of Personal Consequence Employees believe that they can make a difference by influencing the environment in which they work. The individual derives a sense of control when obstacles in the external environment are controlled and surmounted so that a desired outcome is achieved. In essence, a sense of personal consequence enables the employee to be proactive rather than reactive by changing the effect of the external environment in order gain control over it. 2.4. A Sense of Meaning Employees value the purpose of the activity in which they are engaged; the empowered individual gleans meaning from tasks undertaken which, in turn, creates a sense of purpose and passion for work that they perceive as meaningful. Subsequently, this sense of purpose will be manifested through augmented commitment and involvement which will ultimately benefit the organization as a whole. 2.5. A Sense of Trust Employees are confident that they will be treated fairly by their superiors. 3. Developing Empowerment The organizations success is dependent upon our ability to develop and implement the support systems necessary to empower our employees. When employees perceive situations to be either threatening, unclear, coercive, controlling, and unjust, they react negatively and the consequences reaped are damaging to the organization. We must be proactive by establishing and exuding a culture where empowerment is embraced. .u7ae2eede115cab9ce1f794d315711a7c , .u7ae2eede115cab9ce1f794d315711a7c .postImageUrl , .u7ae2eede115cab9ce1f794d315711a7c .centered-text-area { min-height: 80px; position: relative; } .u7ae2eede115cab9ce1f794d315711a7c , .u7ae2eede115cab9ce1f794d315711a7c:hover , .u7ae2eede115cab9ce1f794d315711a7c:visited , .u7ae2eede115cab9ce1f794d315711a7c:active { border:0!important; } .u7ae2eede115cab9ce1f794d315711a7c .clearfix:after { content: ""; display: table; clear: both; } .u7ae2eede115cab9ce1f794d315711a7c { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u7ae2eede115cab9ce1f794d315711a7c:active , .u7ae2eede115cab9ce1f794d315711a7c:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u7ae2eede115cab9ce1f794d315711a7c .centered-text-area { width: 100%; position: relative ; } .u7ae2eede115cab9ce1f794d315711a7c .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u7ae2eede115cab9ce1f794d315711a7c .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u7ae2eede115cab9ce1f794d315711a7c .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u7ae2eede115cab9ce1f794d315711a7c:hover .ctaButton { background-color: #34495E!important; } .u7ae2eede115cab9ce1f794d315711a7c .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u7ae2eede115cab9ce1f794d315711a7c .u7ae2eede115cab9ce1f794d315711a7c-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u7ae2eede115cab9ce1f794d315711a7c:after { content: ""; display: block; clear: both; } READ: On December 7, 1941, the Japanese attacked the Uni EssayA Gallup Survey released in 2006 found that supervisors play a crucial role in the workers well-being and engagement. When respondents were asked to respond to the statement My supervisor focuses on my strengths or positive characteristics, 77% of engaged workers strongly agreed with the statement. Just 23% of not-engaged and a scant 4% of actively disengaged workers strongly agreed that their supervisor focused on their strengths or positive characteristics. Interestingly, not one engaged worker disagreed with this statement. (Gallup Management Journal 2006) We will discuss the six techniques of empowerment by Whetten Cameron (2002) needed to foster an empowered environment. 3.1. Articulating a Clear Vision and Goals For an organization to practice and foster employee empowerment, management must entrust their employees and engage in open channels of communication. Employee communication is one of the most significant signs of employee empowerment. Honest and continuous communication is necessary when it regards key performance indicators, financial performance, and daily decision making. The goals must be specific, measurable, aligned, reachable and attainable. (Locke and Latham, 1990) 3.2. Modeling The second technique will involve managers demonstrating the appropriate behavior that employees are to depict. To share in someone having successfully completed a challenging task may serve to reinforce the notion that success can be attained with the appropriate mentorship and direction. The sharing of best practices is a viable vehicle for transmitting and modeling successful experiences. 3.3. Providing Support A third technique of empowerment is to provide emotional and social support to employees. Praise, encouragement, approval and reassurance are important components to provide employees, along with regular feedback which is relayed in a timely and efficient manner. Recognizing employee achievement motivates the employee to continue on this path. 3.4. Providing Information We need to provide all task relevant information to the employee. In fact, communicating information and updates occurring within the organization imparts the employee with a sense of belonging and partnership. It is important to provide information on the effects of the employees behavior on their peers and within the organization. 3.5. Providing Resources It is critical to help employees accomplish their objectives, by equipping the employees with the necessary resources to accomplish a goal. As such, we must strive to continuously hone our employees development by ensuring ongoing training and development so that the employees necessary tools are functionally accurate. 3.6. Creating Confidence When we exude confidence the employee feels that he is being mentored by competent managers and believes that he can accomplish any task. We need to be equitable and exhibit interest for the employee by sharing relevant information openly. Conclusion Employees are a companys most important asset, and empowered employees are the prime criteria for organizational success. As such, empowerment is not acquired; it must be developed and practiced. For an organization to reap the benefits from employee empowerment, leadership must diligently work to create an environment where employee empowerment is desired, wanted and cultivated.

Cutomer Service Management in Private Hospital

Question: Describe about the Cutomer Service Management in Private Hospital. Answer: 1. Customer Service Plan Organisation Description: It is a non-profit and Catholic hospital that came into existence in 1885 and is still continuing to provide premium quality services and treatment to patients. Organisation structure: It is a publicly owned hospital. Products/services offered: Exclusive treatment to mental health patients, cardiology, endocrinology, pastoral care, orthopedics, ophthalmology, rheumatology, and oncology. It also has an emergency department, Intensive Care Unit and scope for General Medicine and Surgery. Organisation vision: The hospitals vision is to stay excellent in its services and continue its treatment through hope and nurturing to the communities and people they serve. Organisation mission: Calvary mission is to provide quality, compassionate and responsive care to all its patients. This hospital operates on Gospel values and believes that the spirit of Mother Mary stands by her son on Calvary. Target audiences/customers: Aged people, mental health people and other normal people suffering from any health ailments. Customer service Standards/KPIs: It excels in customer servicing. It has taken all its obligations in serving the communities and is perfectly continuing with it. Customer services policies and procedures on: Ways to Identifying customer information and needs: Through meaningful conversation regarding their needs and demands. Procedures to obtain and manage customer feedbacks: Through survey form and questionnaires sent through email and also through face-to-face conversation. Tools to analyze customer service issues and solutions: o E.g. delivery issues: Timely Delivery through maintenance of charts done for each of the patients. o Product faulty: Through verification of Date of Expiry of products. o Misinterpret costing: Data Base Management System. Procedure to handle and manage customer complaints: Discussion with the patients as well as the staff member against whom the charge was given. Based on the discussions, necessary actions are taken. Monitoring: Continuous improvement strategies in place to improve the customer service practices: Yes provided Staff training on customer service: Yes provided Record management system in place and documents to be kept for record keeping: Yes done Legislation to be considered: Yes, strongly adheres to the rules and regulations. Customer service plans prepared by --------------ABC---------------------------------------- Customer service plan approved by -------XYZ------------------------------------------------ 2: Case Scenario 1) Steps adopted by a hospital supervisor to resolve complaint made by the patient Confronting the complaints of patients may be stressful but is essential in a hospital. According to Bisschoff and Clapton (2014), depending on the supervisors efficiency in handling grievances and complaints of patients, the matter can either come under the supervisors control or can reach to the authorities. In this case, it is seen that Mary, an experienced nurse of Calvary Public Hospital, in her first few weeks, was working well, and the supervisor was also pleased with her conduct. But, after few days her attitude towards work changed completely. She became rude and bossy over her colleagues and patients. She became disobedient to her supervisor and even interrupted the conversations of her colleagues and patients consistently. Moreover, Mary didnt provide any medical help and service to a patient that has undergone a C-section. She was quite aggressive and rude in her behavior. So, it is necessary for the supervisor to take certain steps to resolve customers complaints and res tore the hospitals reputation (Murti et al. 2013). As suggested by Brahma (2013), the supervisor can show cause Mary for her conduct. Questions regarding her experience, duty and responsibility can be done. A vivid investigation should be conducted by the supervisor regarding that incident. The supervisor can question the patient, Mary and other co-employees those were the witness of this incident. Since Mary is an experienced nurse, the supervisor can conduct a meaningful conservation to understand her problems. It is to be followed by providing Mary a copy of Calvary Public Hospitals functionality and policy booklet. The supervisor can also request Mary to adhere to this book of policies and procedure for continuing her service in this hospital (Dishongh et al. 2013). 2) Strategies adopted to help Mary overcoming difficulties in meeting customer service standards Since Mary is an experienced nurse, she is quite aware of certain medical procedure and practices and hence can take care of patients. As mentioned by Faryadras and Dashti (2016), one of the strategies that can be adopted by the supervisor is providing basic training to her regarding Calvary Public Hospitals way of conduction, treatment of patients and expected behavior from nurses. It will help her to understand the difference of her working in this hospital with that of the other one where she had worked before. Another strategy that can be taken is putting Mary into a probation period where her activities, attitude, and behavior will constantly be measured. If improvements in her conduct and behavior are noticed, then the supervisor can allow her to continue her work; otherwise, can report her misbehavior to a higher authority. This will help in keeping up the hospitals reputation and meeting the customers standards. Moreover, the supervisor can also communicate with Mary to under stand her problems and also provide her with practical solutions for her adherence (Gilmour et al. 2013). 3. Calvary Public Hospital One of the well-known and renounced public hospitals in Australia is Calvary Public Hospital, located at Canberra (Klein and Shelton, 2015). The hospital was founded in 1885, and henceforth it maintains a good record about treatment of its patients and customer services. It is well recognized as one of the charitable, Catholic and non-profit heath care organization. The patients and staff members of this hospital maintain a good and friendly relationship with one another. The hospital is quite systematic in its approach when it comes to customer servicing and treatment. Periodic customer satisfaction survey is conducted in the hospital to monitor the activities, behavior, attitude and services of the medico and non-medico staff members towards their patients (Mander et al. 2013). Customer Satisfaction Survey for Calvary Public Hospital In any business, one of the vital keys to success lies in its top-notched customer satisfaction. So, during conduction of a customer satisfaction service, it is important for the hospital authority to know what they are asking for the customers and the reasons for it. A customer survey can be conducted through face-to-face conversation or can be conducted via phone (Murti et al. 2013). It is also important to take permission from their customers to give them a call regarding the customer survey. It can also be conducted through mailing a questionnaire or a customer satisfaction survey form to the customers. It is to be remembered that the survey should be conducted after the patients have freshly experienced its services and treatment. It will help them in getting accurate responses regarding the service. It is also necessary to remember that customers should be asked certain basic and simple questions to which they have to answer either Yes or No. According to Singh and Singh (2015) , based on these collected results, the hospital authorities have to understand the level of satisfaction or dissatisfaction of customers. The customers are also asked about the areas of amendments the hospital should consider for improving their level of customer service. Their opinions and ideas are, therefore, taken into account for the betterment of customer services. It is done to make the customers satisfied and content with Calvary Public Hospitals services (Patra and Ray, 2016). 4: Descriptive Questions 1) To provide quality products and services to the customer, explain how you can develop, procure and use resources effectively. It is quite essential to provide quality and timely services and products to the customers. It can be done through development, procurement and usage of resources efficiently and effectively. Calvary Public Hospital initially ensures that the skills and requirement of its staff members meet the organizations requirement. As mentioned by Hamilton and Tee (2015), coaching and training sessions are organized to mentor the colleagues and staff members. They are also trained and advised to adhere to customer service strategies for upgrading their services. Grievance department should be present that deals with all kinds of customer complaints and queries. Moreover, the medico and non-medico members should be technologically savvy to conduct their work appropriately. Computer knowledge is also required that helps the hospital authorities in documenting the customer personal and health details. It, therefore, assists the doctors and nurses to go through patients case history at the time of their admission or future re-admission. Hosseini et al. (2015) commented that the staff members should also have knowledge regarding the handling of patients as per government rules and regulations. The hospitals staff members should adhere to the anti-discrimination law, ethical principles, privacy laws, Occupational Health and Safety, Australian Consumer Law and financial legislation. They should also have strong techniques and principles to maintain customer relationship, understand customer behavior and their requirements. 2) In the monitoring of customer service, how organizations manage records and all other relevant documentations within the organizations systems and processes? According to Jabbari et al. (2014), Calvary Public Hospital is very particular in monitoring the customer services provided by both medico and non-medico employees of the hospital. A good record management embraces certain policies that reflect authenticity, reliability, usability and integrity of the hospital and patient data and information. The hospital authority can formulate as well as promulgate best practices for recording management requirements. It should also review and improve certain management policies periodically for establishing and implementing several guidelines, practices and procedures wherever suitable. Corporate Record Manager can also be appointed by the hospital authority to oversee the record overall management in the hospital. As opined by Khalili and Tayaran (2012), Calvary Public Hospital can also designate an Assistant Record Manager for each of the sections or hospital units. Their responsibility will be about documenting the files, naming them and facil itate accurate retrieval of the same whenever necessary. The recorded files consist of patients data, medico, and non-medico staff members data, hospitals asset and liabilities and list of machinery present and will be required in the future. Along with this, monitoring results of each of the staff members activities and their attitude and behavior towards their co-workers and patients are also recorded. These results and observations are, therefore, used for future reference (Worthington and Bristow 2016). References Bisschoff, C. and Clapton, H., 2014. Measuring customer service in a private hospital.Problems and Perspectives in Management,12(4), pp.43-54. Brahma, P.K., 2013. Queuing theory and customer satisfaction: a review of terminology, trends, and applications to hospital practice.Asia Pacific Journal of Marketing Management Review_ ISSN,2319, p.2836. Dishongh, R., Dibeehi, Q., Janevska, K. and Erickson, G.D., 2013.Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital. CRC Press. Faryadras, P. and Dashti, N.S., 2016. 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